Terms of Service

Last updated: September 25, 2026. Effective immediately for new sign-ups, with 30 days' notice to existing users for material changes.

Experimental software

Read this before you sign up. Benmore Go is experimental, early-development software. It has been reviewed internally but not audited by an independent third party. Critical bugs, data loss, and undiscovered vulnerabilities should be assumed to exist. The Service is provided AS IS, WITHOUT WARRANTY OF ANY KIND. Do not put anything on the platform you cannot afford to lose, and do not host data subject to HIPAA, PCI, financial, or other regulated obligations. Cancel anytime. By continuing you accept the risk.

1. Who we are

"Benmore" or "we" refers to Benmore Technologies, the operator of benmore.ai, the Benmore Go framework, and the hosted platform that turns a Prisma schema, TSX pages and YAML flows into a deployed web app. "You" refers to the person or organization using our services. By using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What the Service is

The Service is a hosting and tooling platform for creating, deploying and operating web applications. It includes:

  • the benmore.ai dashboard and the benmore command-line tool;
  • an MCP server that AI assistants you authorize (such as Claude, ChatGPT or Cursor) use to build and operate your apps on your behalf;
  • the Benmore Go framework, whose open-source edition is published under the MIT license;
  • hosting with separate dev and production environments, backups, custom domains and, on paid plans, managed DNS;
  • email and SMS sending, Stripe payments, real-time features, file storage, pastes on benmoreusercontent.com, GitHub mirroring and feature packs for apps you build;
  • the client portal used by Benmore's agency clients.

The CLI checks GitHub for updates once a day and, by default, reports usage figures from your local AI coding sessions (token counts, never prompts or code). See the Privacy Policy for what is sent and how to turn it off.

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to create an account. You are responsible for keeping your password, CLI and API tokens secret, for the AI assistants and other tools you connect to your account, and for everything done under your account, including by those tools. Tell us at [email protected] if you suspect unauthorized access.

4. Your applications, your content, your data

You keep all rights to the code, schema, and content you put on the Service. We do not claim ownership of your apps or data, and we will not use them to train any model. You are solely responsible for the legality of what your apps do, the content they host, and how they handle their own users' personal data; for that data you are the controller and we process it on your behalf. We can suspend or remove content that violates these Terms (see "Acceptable use" below) or applicable law.

For client portal users: portal content is processed as described in the Privacy Policy, including automated processing of meeting transcripts and Slack messages with Anthropic's Claude to maintain your project board.

The legacy hosted-builder interface is retired. Historical hosted-builder chat messages, model-usage measurements, credit-ledger entries, attachment metadata, and private attachment objects remain subject to the retention terms in our Privacy Policy. Deleting the associated app removes its chat history, attachment files expire from storage after 7 days, and unattached uploads are cleaned up after 24 hours. No active interface shows these records.

5. Acceptable use

Don't use the Service to host or do any of the following:

  • Anything illegal in the U.S., the user's jurisdiction, or our hosting provider's jurisdiction.
  • Malware, phishing, credential harvesting, or content that pretends to be someone else's brand.
  • Spam, unsolicited bulk email, or messaging that violates CAN SPAM, GDPR, or similar laws.
  • Cryptocurrency mining, abusive crawlers, or activity intended to overload our infrastructure or anyone else's.
  • Content depicting child sexual abuse material (CSAM), real-life violence, or that violates intellectual property rights.
  • Probing or attempting to circumvent the Service's security, billing, or rate limits.

We may remove violating content, suspend accounts, or refer matters to law enforcement, at our discretion, without prior notice when the violation is severe.

6. Experimental status (the part that's different from a mature product)

Benmore Go is experimental. That status is not marketing copy, it is a real warning about real risk. While the platform is in this state:

  • No independent security audit. We build with secure defaults (CSRF protection, parameterized SQL, mass-assignment blocks, SSRF protection, per-app operating-system isolation, automatic TLS) and review the platform internally, but no independent third party has audited the framework or the platform. Critical vulnerabilities may exist that we have not yet discovered. Do not host data that an undiscovered vulnerability would be catastrophic to expose.
  • No uptime SLA. The platform runs on a single server in one AWS region (us-east-1). Outages, including long ones, are possible. We do not credit them.
  • No regulated-data fitness. Benmore Go has not been evaluated against HIPAA, PCI-DSS, SOC 2, GDPR Article 32, or any other formal compliance regime. Do not store protected health information, payment-card data beyond what Stripe handles directly, or other regulated data on the platform.
  • Features may change without notice. Framework APIs, dashboard surfaces, defaults, pricing tiers, and limits can change while we iterate. For material changes to paid plans you are subscribed to, we will give 30 days' email notice.
  • Data could be lost. We back up production app databases hourly to encrypted S3 and keep backups for up to 30 days; dev environments are not backed up. An app's editors can download its latest production backup, and benmore pull downloads its source. The Service is still offered AS IS and we make no warranty against data loss. Keep your own external backups of anything irreplaceable.
  • The Service may be discontinued. If we ever shut the platform down, we will give 90 days' written notice via email and make best efforts to provide tooling to migrate your apps and data off.
  • You assume the risk. By using the Service you acknowledge it is experimental and accept the foregoing.

7. Plans, limits, billing, and refunds

Plans and prices are shown at /pricing. Each plan limits how many apps you can have, the storage each app's database may use, and whether you can use custom domains, managed DNS, a dedicated SMS number and collaborators. Email and SMS sent through the platform have daily per-app limits, and SMS goes to US and Canadian numbers only unless we enable more. Free-plan apps may be limited to the dev environment. When an app reaches a limit, writes, sends or deploys that exceed it can be refused. We can also pause an app's email sending if its bounce or complaint rate is too high.

Subscriptions renew monthly until canceled. You can cancel at any time from the Stripe-hosted customer portal linked from the billing page; your plan returns to Free at the end of the current billing period, and canceling does not delete your account. We do not offer prorated refunds for partial months, but we will refund the most recent payment if you cancel within 7 days of being charged and email us at [email protected]. We use Stripe to process payments and never see or store your full card number.

8. Third party services

The Service uses third party providers to function. Their terms also apply when you use those parts of the Service:

  • AWS for the server, storage, backups, file delivery (CloudFront), email (SES), SMS (End User Messaging) and managed DNS (Route 53).
  • Cloudflare for DNS, proxying, TLS and real-time media relay.
  • Google for analytics on benmore.ai (after you accept cookies) and Google sign-in.
  • Stripe for payments, for benmore.ai plans and for apps whose owners connect Stripe.
  • Anthropic, Slack and Fireflies.ai for the client portal.
  • GitHub when you mirror an app's source, and for CLI releases.
  • AI assistants you connect over MCP, under your own terms with them.
  • Any other service your app calls with your own keys, under your own terms with that provider.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WHILE THE PLATFORM IS EXPERIMENTAL, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT (a) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, (b) DEFECTS WILL BE CORRECTED, (c) THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS, (d) ANY DATA YOU STORE WILL BE PRESERVED OR RECOVERABLE, OR (e) THE SERVICE IS SECURE AGAINST EVERY THREAT. SECURITY VULNERABILITIES MAY EXIST IN THE FRAMEWORK OR THE PLATFORM THAT WE HAVE NOT YET DISCOVERED OR DISCLOSED.

USE OF THE SERVICE IS AT YOUR OWN RISK.

10. Limitation of liability

To the maximum extent permitted by law, neither Benmore nor its affiliates, officers, employees, agents, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, reputational harm, or goodwill, arising from or related to the Service, your apps, your content, security incidents, or any unauthorized access to or alteration of your data, even if we have been advised of the possibility of such damages.

While the platform is experimental, our total aggregate liability for any claim, in contract, tort (including negligence), or otherwise, is capped at the greater of (a) one hundred U.S. dollars ($100 USD), or (b) the total amount you paid us for the Service in the three months before the claim arose. This cap is fundamental to the bargain; without it, we could not offer an experimental platform at the current price.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, the limitations above apply to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold Benmore harmless from any claim, demand, loss, or damage (including reasonable attorneys' fees) arising from your apps, your content, your use of the Service, or your violation of these Terms or applicable law. We will let you control the defense of any such claim where permitted by law, provided we approve counsel.

12. Termination

You can stop using the Service at any time. To close your account, email [email protected]; there is no self-serve account deletion yet. We can suspend or close your account if you violate these Terms, fail to pay, or use the Service in a way that materially harms us or another user. When an account is closed we delete its account, apps and linked records within 30 days, except billing records we must keep by law; backups expire on the schedule in the Privacy Policy.

13. Changes to these Terms

We may update these Terms. Material changes to paid plans get at least 30 days' notice via email to the address on your account and a banner on the dashboard. Other changes take effect on posting; the "Last updated" date at the top will change. Continued use after a change means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. Any dispute that cannot be resolved by talking will be resolved by binding arbitration in Wilmington, Delaware, on an individual basis (no class actions), under the rules of the American Arbitration Association. Either party may seek injunctive relief in court for intellectual property infringement.

15. Contact

Legal: [email protected]. Security disclosure: [email protected]. Billing: [email protected]. Everything else: [email protected].